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Intriguing Things about Online Community Management Platforms

Intriguing Things about Online Community Management Platforms

Online community management platforms are mainly used to create a digital space where people can have productive conversations. People in the community can share their thoughts, ideas, and worries in this space.


Products in Community Management Platforms enable employees and customers to talk to each other positively, which can significantly increase their engagement. So, mature communities can deal with support issues, measure how happy people are, and, in the end, build stronger relationships with their members. Several industries use community management platforms too.

What Is a Community Management Platform?

In common parlance, “Community” for you might refer to a location you can visit to take in the scenery. However, it is actually different in the world of digital marketing. On a number of platforms, including forums, Facebook, Twitter, Snapchat, Quora, YouTube, Instagram, Pinterest, LinkedIn, Google+, and Reddit, you can find communities. These are only a few of the numerous sites one might use to spread their social media campaign efforts.


Your community comprises your current customers, the people you want to reach, and everyone else who interacts directly or indirectly with your brand online.

How Do I Create an Online Community Platform?

Building a great group takes time, planning, and creativity.

Find Out What Your Community Is for and What Its Goals Are

A community can have several goals, but focusing on a small number related to specific behaviors and outcomes is ideal. You’ll also need Key Performance Indicators (KPIs) to measure your progress.

Make Rules and Guidelines for the Community

To keep your community safe from trolls, spam, and abuse, you need rules and a way to enforce them. Rules and guidelines for the best online community platforms make it clear what behavior is acceptable.

Choose a Place to Host Your Community

Most people think of social networks like Facebook or LinkedIn when they think of online community management platforms. These networks let users make groups and pages to connect with people who follow them. Even if you have a community on social media, that doesn’t mean you have a strategy for that community.

Determine Community Stakeholders

Suppose you’re a solopreneur, congrats! You’re the only person you need to think about. You probably have to do many different things to run your community as a small team.


When you’re spending more time in your community than on your business, a community manager can help. If you can’t afford to pay someone, consider asking active community members for aid. Larger firms like Google and Facebook, and mid-market brands like Thinkific and Brit + Co, will have various stakeholders across the organization who should be involved.

Create Your Community

Now that we’ve discussed where you can build your online community platform, we’ll discuss the steps you need to take to set it up. 


  1. Customize your community

  2. Figure out what your team’s roles and responsibilities are

  3. Make tags and sections

  4. Examine and test the procedure of creating and signing in new member accounts

  5. Create welcome messages and onboarding materials.


Getting People to Care about Your Community

Your results will be better the more involved your community is. You’ll need to set the tone of your community early on and find ways for people to get involved. Here are some important tips to get you started.

    1. Make a theme for each day of the week.

    2. Ask questions

    3. Make a word for the people in your community.

    4. Take part in conversations and answer questions.

    5. Share content that is only available in your group.

    6. Partners with responsibility

Make Your Online Community Larger

Here are some important tips to get you started. When it’s time for your community to launch, it won’t start from scratch and grow independently. You could have the best idea for a community in the world, but if your customers, students, or potential customers don’t know about it, it doesn’t matter.

What Should You Do about Free Community Forums vs. Owned Community Forums?

Even though social networks and online community management platforms may seem like the same thing, there is a clear difference between the two. In general, people who use social media don’t have anything in common with each other. On the other hand, communities are based around a specific topic, and it’s up to you to use a social network to bring together people interested in your industry.

Keeping this in mind, you can start two kinds of communities: free or owned. The difference is as follows:

Free Community Platforms

Facebook and Twitter are “free” online community management platforms, yet they have perks and cons. Free users and a built-in audience are pros. You can create an account, develop content, and post it to your followers for free if you do the legwork to discover your target audience.


You don’t “own” your community; thus, you’re subject to how the platform presents your material to others. When you’ve mastered your community’s platform, the content algorithm changes, forcing you to pivot your content approach. It occurred

Owned Community Platforms

Then there’s a private forum. This brand-owned network delivers all the benefits of social media with additional control and freedom over member communication. You may manage this community by starting a blog or website with a forum or comment area.


Like free communities, owned communities have perks and cons. You’re beginning from scratch with your audience. Owned communities give you more control over your brand’s message, but you must promote them more than a free platform to expand them.


Owned community platforms give you tighter control over branding and marketing without competing with other communities. A toy store on Twitter may have a built-in following, but it must compete with other toy stores to engage the same individuals.

In Summary

Creating an online community management platforms takes a lot of work, but it’s not impossible. There are many free ways to start a community, like using Facebook. But Kaival Marketing and Sales  is here to help if you want to own and control your community or if you want to add a paywall to it.

Suppose you are passionate about what you know or want to create a social ecosystem for your most engaged followers. Now is the best time ever to start your own online all in one digital marketing platform.